Returns & Refund Policy

Shop with confidence. We want you to love every piece — and we’ve made returns simple.

BVT Transport LLC is the legal entity that owns and operates Chocolatedoll Clothing Store, bearing full legal responsibility for all transactions, representations, and obligations made through this storefront.

We understand that shopping online sometimes means things don’t fit perfectly or meet your expectations. Our return policy is designed to be fair, clear, and hassle-free.

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30-Day Returns

Items may be returned within 30 days of the delivery date for a full refund or exchange.

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Easy Process

Simply email us and we’ll send you step-by-step return instructions within 1–2 business days.

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Fast Refunds

Refunds are issued to your original payment method within 5–10 business days of receiving your return.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • The return request is submitted within 30 days of the confirmed delivery date.
  • The item is unworn, unwashed, and in its original condition with tags still attached.
  • The item is free from odors, stains, pet hair, or any signs of wear.
  • The item is returned in its original packaging or comparable protective packaging.
  • Proof of purchase (order number or order confirmation email) is provided.

Non-Returnable Items: Final sale items, intimates, swimwear, and gift cards are not eligible for return or exchange. These items will be clearly marked at the time of purchase.

How to Start a Return

  1. Contact our support team at [email protected] or call +1 (877) 562-1288.
  2. Include your order number, the item(s) you wish to return, and the reason for your return.
  3. Our team will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and return shipping instructions.
  4. Pack your item(s) securely and ship them to the return address provided in our instructions. Please write your RMA number clearly on the outside of the package.
  5. Once we receive and inspect your return, we’ll process your refund or exchange promptly.

Refunds

Once your returned item is received and inspected, you will receive an email notification confirming the approval or rejection of your refund.

If approved, your refund will be processed automatically. A credit will be applied to your original method of payment within 5–10 business days, depending on your bank or card issuer.

If you haven’t received your refund after 10 business days, please check with your bank first. If you still have not received it, contact us at [email protected].

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective item, a damaged shipment, or an error on our part (wrong item sent).

We recommend using a trackable shipping service and purchasing shipping insurance for returns. Chocolatedoll Clothing Store cannot guarantee that we will receive your returned item if tracking is not provided.

Exchanges

We gladly accept exchanges for a different size or color of the same item, subject to availability. To request an exchange, follow the same steps as a return and specify the replacement item in your message.

If the requested exchange item is out of stock, we will issue a full refund to your original payment method.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with your order number and a photo of the issue.

We will prioritize your case and arrange a replacement shipment or full refund at no additional cost to you, including prepaid return shipping.

Need Help With a Return?

Our customer support team is here to make your experience as smooth as possible. Don’t hesitate to reach out.

Chocolatedoll Clothing Store is owned and legally operated by BVT Transport LLC
1327 South Gramercy Place #7, Los Angeles, California 90019