Everything you need to know about how we get your order to your door.
BVT Transport LLC is the legal entity that represents and bears legal responsibility for Chocolatedoll Clothing Store. All orders placed through this store are fulfilled under the authority of BVT Transport LLC.
We’re committed to getting your everyday basics to you quickly and affordably. Please review the details below before placing your order.
We charge a single flat shipping rate of $4.99 on all orders, regardless of order size. Simple, transparent, and no surprises at checkout.
Orders are processed within 1–3 business days of payment confirmation. You will receive a confirmation email with tracking information once your order ships.
Standard delivery typically takes 5–10 business days after shipment. Delivery times may vary depending on your location and carrier conditions.
We currently ship to all 50 U.S. states, including Alaska and Hawaii. At this time, we do not offer international shipping.
We are unable to ship to P.O. Boxes. Please ensure a valid street address is provided at checkout to avoid any delays.
If you have any questions about shipping eligibility to your location, please contact us before placing your order.
Once your order has shipped, you will receive an email containing your tracking number and a link to monitor your shipment in real time.
Please allow up to 24–48 hours after receiving your tracking number for the carrier’s system to update with the latest scan information.
If your tracking shows no movement for more than 5 business days, please reach out to our support team.
Chocolatedoll Clothing Store is not responsible for packages that are lost or stolen after confirmed delivery by the carrier. We recommend contacting the carrier directly to file a claim and checking with neighbors or building management.
Please double-check your shipping address before completing checkout. We are unable to redirect packages once they have been shipped. If an order is returned to us due to an incorrect address, the customer will be responsible for reshipping costs.
Occasionally, shipping delays may occur due to weather events, carrier disruptions, high-volume periods (such as holidays), or other circumstances beyond our control. We appreciate your patience and will do our best to keep you informed.
In some cases, items from the same order may ship separately and arrive at different times. You will receive individual tracking numbers for each shipment. The flat $4.99 rate still applies to your entire order.
Our support team is happy to assist you with any shipping inquiries. Reach out to us and we’ll get back to you as soon as possible.
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Chocolatedoll Clothing Store · 1327 South Gramercy Place #7, Los Angeles, CA 90019
Operated by BVT Transport LLC · Entity File No. 202002410339